General conditions of reservation

ARRIVAL

The rooms are available from 15:00, and we welcome our guests from 15:00 to 20:00.
It is better to prevent in case of late arrival.

DEPARTURE

Room rental ends no later than 12:00.

DEPOSIT

All bookings will be effective only after receipt of a letter or email confirming the dates of arrival and departure dates and a deposit of the value of 30% of the stay calculated on the basis of the nights + breakfast (bank transfer) or obtaining a 16-digit credit card number + validity date (No amount will be charged, the payment is made directly with the establishment).

Payment of the remainder of the stay and any additional services will be done directly at the establishment.

Terms of cancelation

ARTICLE I: CANCELLATION

All costs resulting from the cancellation will be due to the Hotel La Palunette. Any booking of the customer who has received a confirmation by the booking services of the Hotel La Palunette by phone, fax or internet, corresponds to the opening and processing of the client file. Any cancellation must be confirmed in writing, by email or fax.

You can cancel a reservation for free until 7 days before the arrival date

Up to 3 days before the date of arrival 50% of the stay will be charged, from d-3 to the day of arrival and in case of no show or early departure, the full amount of the reservation will be charged..

In case of non-compliance with these deadlines, the total amount of the deposit will be retained. In case of guarantee by credit card, the amount of the deposit will be taken.

ARTICLE II : NO-SHOW

In the event that the client does not arrive on the scheduled day of arrival, the total amount of the reservation remains due to the Hotel La Palunette.

ARTICLE III: MODIFICATION OF RESERVATION

Any modification of reservation is possible free of charge from the moment the Hotel La Palunette is informed 48 hours before the arrival. During the months of May, July and August, the reservation modification policy is 1 week before arrival. We can not guarantee room availability.

Therefore, in the event that a reservation modification is not possible, the customer must accept the original booking or will be subject to the cancellation conditions in accordance with Article I if he wishes to cancel his reservation.

Article IV: Correspondence

Matches between the Hotel La Palunette and the clients are archived and are considered as having evidential value in case of dispute among other things for reservations and bank regulations. Hotel La Palunette will sue and claim damages for any abusive banking opposition.

ARTICLE V: DISPUTES

The parties agree that any dispute arising from this contract falls under the exclusive jurisdiction of the Courts of Arles.